This Payment Facilitation Field Guide will navigate you through Payment Facilitation. Below you'll find a curated set of posts and links.
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What is Support Engineering?
Most SaaS companies have a team of Support Engineers, but there isn't a lot of documentation on the role. I wrote this post as an easy intro to Support Engineering.
1 min read
What is the MATCH List? How does someone get on it?
MATCH, also known as the MasterCard Alert to Control High-risk Merchants (MATCH), is an alert system for high risk merchants.
2 min read
5 ways chargebacks can negatively impact you
As a merchant or software company, chargebacks can negatively impact you. Below are 5 ways Chargebacks can negatively impact you.
2 min read
Cap table diversity: What is it? Why does it matter?
Cap table diversity isn't discussed as the top way to improve diversity in tech, but it should be. It's effective and has proven results.
10 min read
Support Engineering | Lessons learned building a team during the pandemic
I created and scaled our Support Engineering team at Finix. This piece is a reflection of my time leading Support Engineering.
3 min read