What is Support Engineering?
Most SaaS companies have a team of Support Engineers, but there isn't a lot of documentation on the role. I wrote this post as an easy intro to Support Engineering.
What is the MATCH List? How does someone get on it?
MATCH, also known as the MasterCard Alert to Control High-risk Merchants (MATCH), is an alert system for high risk merchants.
5 ways chargebacks can negatively impact you
As a merchant or software company, chargebacks can negatively impact you. Below are 5 ways Chargebacks can negatively impact you.
Payment Facilitation Field Guide
This Payment Facilitation Field Guide will navigate you through Payment Facilitation. Below you'll find a curated set of posts and
Cap table diversity: What is it? Why does it matter?
Cap table diversity isn't discussed as the top way to improve diversity in tech, but it should be. It's effective and has proven results.
Support Engineering | Lessons learned building a team during the pandemic
I created and scaled our Support Engineering team at Finix. This piece is a reflection of my time leading Support Engineering.
How to Receive Feedback at Work: A 5 Step Guide
Learning how to receive feedback at work is not easy for most people. It is a learned skill and can be initially uncomfortable or awkward.
Submitting API Requests with Python 3 - A Tutorial
In this tutorial, we will create an API request with Python 3 using the Requests package. Requests is an elegant and simple HTTP library for Python that you can install using pip.
Jira Tutorial - A Beginner's Guide
In this post, I'll be walking you through a brief Jira tutorial. Jira allows teams of all types manage work using boards, issues, and workflows
List of HTTP Response Status Codes
This is a list of the Hypertext Transfer Protocol (HTTP) response status codes. HTTP status codes are sent by a server or commonly when you call an API.