Technology

Technology

A collection of posts covering everything related to Technology.
Aug
23
What is Support Engineering?

What is Support Engineering?

Most SaaS companies have a team of Support Engineers, but there isn't a lot of documentation on the role. I wrote this post as an easy intro to Support Engineering.
1 min read
Aug
22
Building towers

What is the MATCH List? How does someone get on it?

MATCH, also known as the MasterCard Alert to Control High-risk Merchants (MATCH), is an alert system for high risk merchants.
2 min read
Aug
22
5 ways chargebacks can negatively impact you

5 ways chargebacks can negatively impact you

As a merchant or software company, chargebacks can negatively impact you. Below are 5 ways Chargebacks can negatively impact you.
2 min read
Aug
22
Payment Facilitation Field Guide

Payment Facilitation Field Guide

This Payment Facilitation Field Guide will navigate you through Payment Facilitation. Below you'll find a curated set of posts and
2 min read
Jun
04
Cap table diversity: What is it? Why does it matter?

Cap table diversity: What is it? Why does it matter?

Cap table diversity isn't discussed as the top way to improve diversity in tech, but it should be. It's effective and has proven results.
10 min read
May
13
Support Engineering | Lessons learned building a team during the pandemic

Support Engineering | Lessons learned building a team during the pandemic

I created and scaled our Support Engineering team at Finix. This piece is a reflection of my time leading Support Engineering.
3 min read
Aug
07
How to Receive Feedback at Work: A 5 Step Guide

How to Receive Feedback at Work: A 5 Step Guide

Learning how to receive feedback at work is not easy for most people. It is a learned skill and can be initially uncomfortable or awkward.
2 min read
Aug
05
Submitting API Requests with Python 3 - A Tutorial

Submitting API Requests with Python 3 - A Tutorial

In this tutorial, we will create an API request with Python 3 using the Requests package. Requests is an elegant and simple HTTP library for Python that you can install using pip.
2 min read
Aug
01
Jira Tutorial - A Beginner's Guide

Jira Tutorial - A Beginner's Guide

In this post, I'll be walking you through a brief Jira tutorial. Jira allows teams of all types manage work using boards, issues, and workflows
3 min read
Jul
30
List of HTTP Response Status Codes

List of HTTP Response Status Codes

This is a list of the Hypertext Transfer Protocol (HTTP) response status codes. HTTP status codes are sent by a server or commonly when you call an API.
2 min read